Privacy Policy

Welcome to Villa Play (the "Website"), a digital platform where users can engage in social casino games. The Website is operated by Capybara (the "Company", "we", "us", "our"), which is a customer of Agile Software (the "Provider"), a social casino white-label platform provider.

This Privacy Policy applies to all users ("End Users", "you", "your") who access and use the Website. By using the Website, you are accepting the practices described in this Privacy Policy. We are committed to protecting and respecting your privacy and your right to fair and just processing of your personal data.

In this Privacy Policy, we outline the types of information we may collect or that you may provide when you access or use the Website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use our Website. By accessing or using the Website, you agree to this Privacy Policy.

This Privacy Policy may change from time to time (see Changes to this Privacy Policy). Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

1. What Information We Collect

In the course of providing the Website's services, we may collect various types of information, including:

1. Personal Identification Information (PII): We may collect PII that you provide as part of the registration process or while updating your user profile. This includes information such as your full name, email address, phone number, and date of birth.
2. Technical Information: We collect information about your internet connection, the equipment you use to access the Website, usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
3. User-Generated Content: The Website may allow you to create and post content, including messages, comments, images, and other materials. Any content you post becomes public and can be viewed and used by others.
4. Payment Information: If you choose to purchase additional virtual coins or other offerings on the Website, we may collect payment information, such as your credit card details and billing address.
5. Information from Third-Party Social Media Services: If you choose to log in to the Website using a third-party service, we may collect information from these services, such as your profile information, profile picture, and friends lists, depending on your settings on these services.

Our Website also employs third-party services, such as analytics tools, which collect, monitor, and analyze this type of information in order to enhance the functionality of our Website. These third-party service providers have their own privacy policies addressing how they use such information.

2. How We Use Your Information

We use the information we collect from and about you for a variety of purposes:

1. To Provide and Maintain our Service: We use your information to create your account, provide you with customer support, and ensure that our services function in an effective manner. This includes using your information to offer you the game features, process transactions, respond to your inquiries and for the purpose of servicing you.
2. To Improve our Service: We use the information to understand and analyze the usage trends and preferences of our users, to improve our services and functionality, and to create new features and functionality. This may include using automated systems to analyze your content using techniques such as machine learning.
3. To Communicate with You: We use your information to communicate with you about changes to our services, security updates, or assistance with using our services. We may also use your information to send you marketing materials about our services, where this is in accordance with your marketing preferences.
4. For Legal Compliance: We may use your information to comply with applicable legal or regulatory obligations, including complying with requests from law enforcement or other government authorities, or in legal proceedings involving the Website.
5. For Protection of Rights: We may use your information where we believe it necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of our terms of service.
6. For General Research and Analysis Purposes: We use your information for our research purposes, which allows us to make informed strategic decisions, understand our users demographics, interests, and behavior, and conduct research about our users use of our services.

3. Cookies and Third-Party Analytics

1. Cookies: Cookies are small text files that are sent to or accessed from your web browser or your computer’s hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the "lifetime" of the cookie (i.e., when it expires), and a randomly generated unique number or similar identifier. A cookie also may contain information about your computer, such as user settings, browsing history, and activities conducted while using our Services.
2. Use of Cookies: Our Website uses cookies to provide, secure, and improve our services, for instance by remembering you, delivering personalized content, recognizing your preferences, and enhancing the performance and user experience on our website.
3. Third-Party Cookies: We use third-party service providers to provide site metrics and other analytics services. These third parties can use cookies, web beacons, and other technologies to collect information, such as your IP address, identifiers associated with your device, other applications on your device, the browsers you use to access our Services, webpages viewed, time spent on webpages, links clicked, and conversion information.
4. Google Analytics: We use Google Analytics, a web analytics service provided by Google, Inc., on our Website. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with the Website, compile reports on their activity, and provide other services related to their activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, any referring website, and other information.
5. Game Provider Cookies: For the purpose of providing a seamless gaming experience, our Game Providers may use cookies and other similar technologies. These cookies are necessary for the proper functioning of the games and features that these third parties provide.
6. Payment Gateway Cookies: Our Payment Gateway providers use cookies and other tracking technologies to ensure secure payment transactions and to remember your preferences. These cookies and technologies are critical for the execution of financial transactions or fraud detection and prevention.

Please note, you can manage your cookie settings and preferences via your browser settings or device settings, but remember that if you choose to block cookies, it may affect your ability to use or access certain parts of our Website.

4. How We Store and Protect Your Information

1. Data Processing: All tasks related to the collection, storage, and protection of your data are managed by our Provider, who acts as the data processor on our behalf. This ensures a standardized approach to data security and privacy.
2. Location of Storage: Your user data is stored within secure data centers located within the European Union, adhering to its strict data protection laws and regulations, as per our Provider's practices.
3. Data Redundancy and Backups: The Provider employs data redundancy and regular backups to prevent data loss and to ensure the reliability of our services. This allows the restoration of the system to the state it was in at the time of the backup, in case of any data loss.
4. Data Encryption: Your information is protected by both 'in transit' and 'at rest' encryption. 'In transit' encryption safeguards your data if it is intercepted while being transferred over the internet. 'At rest' encryption ensures your stored data is kept secure on the storage platforms used by our Provider.
5. Penetration Testing: Our Provider regularly conducts penetration testing to maintain the security integrity of our system. This involves simulated cyber attacks against the system to check for exploitable vulnerabilities.
6. Security Practices: The Provider is committed to maintaining the highest level of security. They employ various techniques, including firewalls, intrusion detection and prevention technologies, regular software updates, and rigorous access controls to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
7. Compliance with Best Practices: The Provider's security policies and procedures align closely with recognized international standards. They are reviewed regularly and updated as necessary to meet the business needs, changes in technology, and regulatory requirements.

While the Provider takes these comprehensive measures to protect your personal information, it is important to note that no method of electronic transmission or storage is 100% secure. Therefore, while every effort is made to protect your personal information, absolute security cannot be guaranteed.

5. Third-Party Disclosure

1. Third-Party Disclosure: We value your trust and privacy. As a policy, we do not sell, trade, or otherwise transfer your personal data to outside parties without your consent. We may, however, disclose your personal data to trusted third parties who assist us in operating our Website, conducting our business, or serving our users, as long as these parties agree to keep this information confidential.
2. Compliance with Law: We may disclose your personal data if we believe such disclosure is necessary to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. Non-personally identifiable visitor information may also be provided to other parties for marketing, advertising, or other uses.
3. Third-Party Services: Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your transactions. We recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
4. Links to Other Websites: Our Website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

6. Your Rights and Choices

1. User Rights: As an end user of the Website, you have specific rights in relation to the personal data we hold about you. These rights include:

   • The right to be informed about the collection and use of your personal data.
   • The right to access your personal data.
   • The right to have incorrect personal data corrected.
   • The right to have your personal data erased.
   • The right to restrict processing of your personal data.
   • The right to data portability, which allows you to take your data from one service provider to another.
   • The right to object to the processing of your data in certain circumstances.
   • Rights in relation to automated decision making and profiling.
2. Exercising Your Rights: To exercise any of your rights, please contact us by email. In the interest of security, we may ask you for additional information to confirm your identity when making a request. We will respond to your request within one month of receipt of the request. In some situations, we may not be able to fully meet your request, such as if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
3. Consent Withdrawal: You have the right to withdraw your consent at any time where we rely on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you.
4. Direct Marketing: You have the right to object at any time to your personal data being processed for direct marketing purposes. If you choose to do so, we will cease to process your personal data for such purposes.
5. Contact: If you wish to exercise your rights, have any queries or complaints about our data processing practices, you can get in touch with us by email.

7. Data Retention for Lawful Purposes

1. Retention Periods: We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, whether we can achieve those purposes through other means, and applicable legal requirements.
2. Legal Retention Requirements: In some circumstances, we may be required by law to retain your personal data for a certain period of time. For instance, we are required to retain certain information in relation to transactions for a period of seven years for tax law compliance purposes.
3. Deletion After Retention Period: After this period, your personal data will be irreversibly destroyed or anonymized so that it can no longer be linked back to you. Any physical copies will be securely disposed of.
4. Inactive Accounts: For users that have not interacted with our services for a prolonged period, we will also have processes to securely delete their data.
5. Ongoing Necessity: If there is any data which we have a continued legitimate business or legal reason to hold, we will continue to retain it. We will notify you of such data.
6. Your Rights: If you have any queries regarding the retention of your data or wish to ask for deletion of your data, you may contact us by email.

8. Changes to This Privacy Policy

1. Updates and Revisions: We may update or revise this Privacy Policy from time to time at our sole discretion. Whenever changes are made, we will make the revised version accessible on our platform.
2. Notification: Should we make material changes to this Privacy Policy, we might notify you either by prominently posting a notice of such changes on the Website or by directly sending you a notification. We recommend that you regularly review this Privacy Policy to stay informed about how we safeguard your information.
3. Continued Use Constitutes Acceptance: Using the Website after any modifications to the Privacy Policy indicates your understanding and acceptance of the revised terms. If you do not agree with any changes, you should discontinue using the Website.
4. Contact: Should you have any queries or comments about these changes, please reach out to us at [email protected].

9. Contact Us

1. Queries and Concerns: If you have any questions or concerns regarding this Privacy Policy or our handling of your information, please contact us. We will do our best to respond to you in a timely and professional manner to address your concerns and resolve any issues you may have.
2. Contact Information: You can contact the Website operator by email at [email protected]. For prompt attention to your concern or query, please include 'Privacy Policy' in the subject line of your email.
3. Reporting Misuse: If you believe your information is being misused, mismanaged, or disclosed in a manner not in accordance with this Privacy Policy, please contact us immediately.

Your privacy is of utmost importance to us, and we appreciate your trust in us to handle your information with the utmost care and respect.